Personal Information Collected
We collect the following personal data as a Nip+Fab customer:
“Directly Provided Data” – if you create an account with us, you will be asked to provide the following mandatory information: prefix, first name, last name, email address. In your account you can also save your shipping address. You can access 'My Account' here to see the personal information stored and to make any amendments, for example, to change your address. You do not need to create an account to make a purchase on our website. When you place an order with us, you will be asked to provide the following information: title, first name, last name, email, telephone, billing address, shipping address, zip/postcode. You can also provide your fax number, which is an optional field. We do not store any financial information from you as all debit or credit card payments are processed by Sage Pay, a third-party secure server which has the highest level PCI DSS compliancy (level 1). You can also pay for your order via PayPal, who also do not share any financial details with us.
How We Use Your Personal Information
Administration of your order: the information you give us is necessary to enable us to fulfil your order and maintain your account.
Customer service: we ask for your contact details, such as your email address and telephone number, to enable us to respond to your queries and to notify you if needed about the status of your order.
In specific situations we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. This applies to direct marketing.
Direct marketing: we will send you direct marketing emails when you shop with us and do not choose to opt out - this if often called a 'soft opt in'. You can unsubscribe from our marketing communication at any time by logging into ‘My Account’ here, clicking ‘Unsubscribe’ in the footer of any Nip+Fab newsletter, or by emailing us at firstname.lastname@example.org, stating your wish to unsubscribe from our marketing communications. We will also use your information for online advertising campaigns which include, but are not limited to, banner ads and remarketing on other websites and social media platforms.
Sharing your information
We do not, and will not, sell any of your personal data to any third party. We want to maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and couriers.
Professional service providers, such as marketing agencies, email delivery companies, customer review sites, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
As part of the transactional emails that you will receive when you complete a purchase you will be asked to review your experience on Feefo. You do not have to post a review and if you do, you have the option to do so anonymously.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Site functionality cookies – these cookies allow you to navigate the site and use our features, including our ‘My Account’ functionality. These cookies do not gather information about you that can be used for marketing purposes.
Site analytics cookies – these cookies allow us to understand how our customers are using our site so we can continually improve and optimise your shopping experience
Customer preference cookies – these remember your preferences and shopping behaviour so we can make your shopping experience as tailored as possible.
Targeting or Advertising Cookies – these cookies help us to deliver you promotions and relevant content to you and helps us measure the effectiveness of our marketing campaigns.
Data Protection Act/General Data Protection Regulation (GDPR)
Nip+Fab complies with and is registered under the Data Protection Act and adheres to the General Data Protection Regulation (GDPR). You can request to see the personal data that we hold on you by sending an email to email@example.com.
Subject Access Request/Forget Me:
If you would like any of the following, please email firstname.lastname@example.org:
To request more detailed information on what data we hold on you (subject access request)
To amend your personal data
To delete your account
To be forgotten (right to be forgotten)
Please note that we may request information in order to prove that you are the account holder and that once established we will provide the information you have requested or anonymise all data within 30 days of the verified request.
Mobile Terms of Service
Nip + Fab UK
Last updated: May 2, 2023
The Nip + Fab UK mobile message service (the "Service") is operated by NIP + FAB LIMITED (“Nip + Fab UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nip + Fab UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nip + Fab UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nip + Fab UK. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to NipandFab or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nip + Fab UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to NipandFab or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.