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Delivery & Returns

UK

Royal Mail tracked delivery - £3.99 (FREE on orders over £30) - 1-3 days

DPD courier next working day (order before 12PM) - £5.00 

Orders placed before 12pm (noon) Monday through Thursday will be dispatched the same day. If you place your order after 12pm (noon), on a Friday, or on a public holiday, we'll ship it out on the following working day. 

Please note we do not deliver on the weekends or bank holidays. For pre-weekend delivery DPD Courier service, please order before 12PM on Thursday. Please be aware there may be some restrictions to this service when shipping to remote areas.

USA

Standard tracked US ground shipping - $6 (FREE on orders over $35) - Shipping times vary by state and are shown at checkout.

This is a tracked courier service via FedEx which is shipped from our warehouse in Minnesota. Unfortunately, Fedex are not able to ship to PO Boxes. 

EU

Standard Tracked: €5 or FREE for orders over €50 (Please allow 1-6 working days for delivery, depending on your destination).

We ship orders from our EU warehouse, so no custom duties apply for orders to European Union countries.

Your local tax rate will be collected at checkout, delivered via Packeta which requires a signature.

Rest of the world

Royal Mail International: £25 - £40 / 7-10 days (exact price and delivery time will be shown at checkout)

Please be aware that you may be charged customs and duties upon entry to your country - this is the customer's responsibility to liaise with customs. We're unable to refund orders that haven't cleared customs or where duties haven't been paid.

RETURNS

Change of mind

We hope that you will love your purchase, but if you happen to change your mind, we're happy to accept returns within 14 days of your order for a full refund.

To be eligible for a return, your item must be:

  • Unused, sealed and in the same condition that you received it
  • In their original packaging
  • Purchased directly from our website

Returns process: Please kindly be aware that we don't provide complimentary returns - we'd recommend using a tracked service for peace of mind, as we can't be responsible for items until they're safely back with us. If items are lost during transit, they won't be considered as returned.

Return address: Nip + Fab Returns Department, BDM Logistics, Armada Point, 16 Armada Way, Beckton, London, E6 7AB

Please make sure to include your order number, name, telephone number and email address so our team can easily identify your return.

If you haven't heard back from us within 7-10 business days after sending your return, please drop us a line at enquiries@nipandfab.com and we'll investigate further.

If your purchase wasn't made directly on nipandfab.com, you'll need to contact the original place of purchase, as you'll be subject to their individual terms and conditions regarding returns.

Order issues

Product Quality: We truly value the quality of our products, and in the rare event of a fault, defect, or damage, please don't hesitate to reach out to our support team. We can only directly assist with products purchased from our website, but if you purchased elsewhere, please contact the original retailer. That said, we'd still love to hear any feedback so we can pass it along to our quality team.

Please keep in mind that we'll need you to contact us within 30 days of your purchase so we can help.

We know finding the right skincare can be a journey since everyone's skin is different. While we can't offer refunds for used products, we're here to help with any questions about ingredients or product suitability before you order - we provide complete ingredient lists on all our product pages, so please do check these if you have any known allergies.

Missing deliveries: If you can't locate your parcel, please get in touch so we can start an investigation with the courier. Depending on the courier, investigations can take up to 10 working days to wrap up.

Please note that any UK orders reported missing or stolen need to be reported within 14 days from dispatch date. Any requests made after this timeframe can't be guaranteed a resolution. Until a missing package has been returned to us or officially declared lost, we're unable to reship or refund the order.

We look at each report on a case-by-case basis. If the parcel shows as delivered with a Proof of Delivery (POD) or if you've requested a "Safe Place/Leave with Neighbour/Delivered with Consignee's Authority" with our courier, we're unable to issue a refund if these parcels go missing afterwards.